Return Policy
Returns and Exchanges
Return and Exchange Process: All returns and exchanges must be initiated through our online Returns/Exchange Portal. To ensure a seamless process, please adhere strictly to the guidelines provided.
Steps for Returns/Exchanges:
Follow the detailed instructions.
Ensure that all items are returned to our fulfillment center with a valid Return Merchandise Authorization (RMA). Items without an RMA will not be processed.
Timeframe: Returns and exchanges must be initiated within 30 days of the original purchase. We accept only items in new, unworn condition.
Item Condition: For a return or exchange to be eligible, items must be:
Unworn
Unwashed
Free from any stains, damage, pet hair, or odors
Items that do not meet these standards will be declined. Note that discontinued or one-time items, as well as all clearance items, are final sale and not eligible for returns or exchanges. LoudCrown Apparel is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size or color.
However, in case of a damaged product or a manufacturing error, LoudCrown Apparel offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the contact form. and provide a clear photo showing the issue. There is no need to return the damaged product.
Processing Time: Please allow up to 10 business days for the processing of your return or exchange once it is received at our facility.
Fees:
Refunds: A $5.00 restocking fee will apply.
Exchanges: No processing fee applies.
Defective Products: If you receive a defective item, please contact our support team immediately with your order number and photos of the defect at loudcrownapparel@gmail.com
Specialty Items: Exchanges for discontinued or specialty items may not be possible due to limited inventory. Swimwear bottoms are non-returnable for hygiene reasons.
Shipping Costs: Original shipping costs are non-refundable. Customer is responsible for return shipping.
Missing Items: If your order is missing items, you must notify us within 72 hours of delivery. Check your account and track your package using the provided information. If your package is marked as delivered, please allow an additional 24 hours before contacting support.
This policy is designed to ensure that both the returns and exchanges are handled efficiently and to the satisfaction of our customers.